01366 381190

Returns

We understand that from time you may wish to return a product to us.  We want you to be 100% happy with any purchase, so we have created this returns policy to enable you to return products to us in appropriate circumstances.

If you return a product with the original receipt, unused, in its original packaging within 30 days we will offer an exchange or full money back guarantee.

In the event of you not having the original receipt we will provide a credit note for you to spend in the store.

If the item is faulty or damaged we will offer you a replacement item.

The following kinds of products may not be returned under this policy:

  • Food, drink and any other products liable to deteriorate within the 30 day period
  • DVD’s, CD’s and other audio or video or audio-visual recordings
  • Toiletries or cosmetics
  • Any product made to order
  • Gift vouchers

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Acts 1979).